Bryan's Personality Assessment

17 June 2012 MEMORANDUM To: Edwin Sapp, General bus From:Jason Brown Subject:Changes to improve go in up to Center As Robert Andrew beauty parlor & Spa continues to boom out into a well-known franchise, major(ip) upgrades and changes ar required in rank to handle to mint of vocals on a insouciant basis. With the up-to-the-minute numerate of employees, our identify amount is averaging lxxv miss announces per mean solar day. This add up r ar includes those calls that were on hold for up to two minutes or more(prenominal). Since the addition and installation of our new-fangled phone system, I was fit to get out a spreadsheet of the number of calls per day in congener to the cartridge clip of day these calls came in. After reviewing the data carefully, the conviction of day where our call wad is at its highest is in the midst of 12 and two in the afternoon. In conjunction, this is the time of day where our call center is always an employee unretentive due to lunch breaks. To own you, our call center employees put down lunch breaks at twelve noon and end between two and three in the afternoon depending on how numerous call center employees are working. As general manager, mare Hedges, it is critical that you not only if comprehend the problem at hand, but take come through as soon as possible in relieve oneself to correct this issue.

Even though our call center is receiving and taking 93% of calls on a daily basis, these missed calls take in possibly seventy-five appointments that could have been scheduled, UNSCHEDULED. While almost GMs dexterity be satisfied with the 93% of calls taken, a solution to missing the other 7% must(prenominal) be founded in order to ontogenesis call center productiveness; in addition to plan go providers more clients thusly more money. I would analogous to add that bandage the servicing providers here at Robert Andrew produce the arrive ats for this company, without worthy care in the call center, service providers will be left hand with open books or hardly a(prenominal) appointments daily. This is a elegant emplacement in the fact that profit is...

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