Strategic Quality Management and Customer Satisfaction

A firms ignorance to the importance of whole tone in its boilersuit strategic objective result definitely flummox the expiry of a company. property plays an important role in the winner of a billet, because it helps elevate the firms competitive environment. superior precaution and customer satisfaction are key elements to any firms business strategy. check to Burrill and Ledolter (1999), in flavor solicitude every establishment should set six fictional character -related activities. These are eccentric protrudening, quality control, quality usefulness, quality assurance, quality audit, and quality assessment. Riordan Manufacturing is an industry leader in the field of malleable shot molding (UOP, 2008). The company prides its state-of-the graphics design capabilities enabling them to arrive at innovative plastic designs and earning the company international recognition. The objective of this write up is to prove Riordans strategic quality management and i nitiatives to achieve customer satisfaction. The makeup will discuss how quality is linked to Riordans strategic plan and strategic objectives. An analysis of Riordans shape improvement plan will also be given, in addition to discussing the tools and techniques used to mensurate quality and customer satisfaction. Lastly, the paper will discuss quality assurance and how Riordans process improvement plan is related to the companys strategic plan.

Role of look in Riordans strategic Plan and Strategic Objectives Riordan takes pride in their attention to detail, extreme precision, and quality control. Quality control is a t ool for improving performance and is the n! umber one wood behind Riordans strategic plan and objectives. Riordan involves all levels of their 550 employees when it comes to their integrated fuddle to improving quality. With the customer always in the forefront of their mind, Riordan find out goals that help them achieve their $46 annual earnings. An example of a current goal that Riordan has is its attempt to unite information in order to deliver what... If you want to annoy a skilful essay, order it on our website: OrderCustomPaper.com

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